Privacy Policy

Last updated: 31 October 2026

Opsync ("we", "us") builds and runs operations hubs, automations and AI assistants for e-commerce brands. This policy explains what data we collect, why, who we share it with, and how you can have it deleted. It covers our website (opsync.agency), our apps on Meta (Facebook and Instagram) and Shopify, and the hubs we run for our clients.

1. Who we are

Opsync is based in Egypt. For any privacy question or request, email [email protected].

2. Data we collect

From our website:

• What you type into our contact form or website chat (for example your name, phone number, email, business Instagram, website and your message).

From Meta (Facebook and Instagram), only when a business connects its accounts to us:

• Advertising performance data for ad accounts the business shares with us, such as spend, reach, clicks, results and ad creatives. This access is read-only: we cannot create, edit or pay for ads.
• Page and Instagram account information, posts and comments, when the business asks us to show them in its hub.
• Messages that people send to the business's Page or Instagram account, when the business uses our AI chat assistant to reply. This includes the sender's name, profile ID and message content.

From Shopify and other tools a business connects: orders, products, customers (name, phone, address, order history), stock and payment status, so the business can see and manage them in its hub.

We do not collect passwords for any of these accounts. Businesses grant access through the platform's own permission screens and can remove it at any time.

3. How we use it

• To show a business its own sales, orders, customers, finances and ad results in its private hub.
• To answer customer messages on the business's behalf and pass conversations to a human when needed.
• To send the business reports and alerts it asked for.
• To reply to people who contact us through our website.

We do not sell data, we do not use it to advertise to anyone, and we never use one business's data for another business.

4. Who we share it with

Only with service providers that help us run the service, under their own security and privacy terms:

• Hosting and storage: Cloudflare, Supabase, Trigger.dev.
• AI providers that generate assistant replies and reports: Anthropic and Google. They process the text only to produce the reply.
• The platforms the business itself uses: Meta, Shopify, its shipping companies and messaging providers.

We may disclose data if the law requires it.

5. How long we keep it

We keep a business's data for as long as we provide the service to it. When the business ends the service or removes our access, we delete its data within 30 days, except records we must keep by law (such as invoices). Website enquiries are kept for up to 12 months.

6. Security

Data is sent over encrypted connections (HTTPS). Each hub is behind a login, access tokens are stored only on our servers and never in a browser, and each business's data is kept separate from every other business's.

7. Your rights and data deletion

You can ask us to see, correct or delete the data we hold about you. To delete your data:

• Email [email protected] with the subject "Data deletion request" and tell us which account, page or phone number the request is about.
• Or remove our app's access yourself: on Facebook go to Settings and privacy, Settings, Business integrations (or Apps and websites) and remove Opsync. A business can also remove Opsync from Business Settings, Partners.

We confirm and complete deletion within 30 days. If you sent a message to a business that uses our assistant, you can also contact that business directly.

8. Children

Our services are for businesses and are not directed at children under 13. We do not knowingly collect their data.

9. Changes to this policy

If we change this policy, we will update the date at the top of this page. Significant changes will be communicated to the businesses we work with.

10. Contact

Opsync, Egypt. Email: [email protected]